Career management

I gave a guest lecture 1.5 years ago to some juniors/seniors at MIT about career management.  It’s something I’ve spent some time on, so I thought I would attach the presentation below.  None of the information is ground-breaking, but I found it useful just to have it in one place, and it did help me land my current VC  job at Opus Capital.  I’m an especially big believer in the learning curve:

Learning Curve

Essentially, after 9-18 months doing the same thing (whether it’s a specific job, function, etc.), our learning begins to taper off logarithmically.  That doesn’t mean we stop learning, it just means we slow down.  The lesson is that we should look for new challenges to keep ourselves learning in an exponential fashion.  Here’s the full preso, feel free to comment or send me your thoughts:

Career Management Rohit Gupta 04142008 Final

http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=careermanagementrohitgupta04142008finalonline-090916143949-phpapp02&rel=0&stripped_title=career-management-rohit-gupta-04142008-final

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MLB App on the iPhone Rocks

In the spirit of the playoff stretch, I thought I would briefly mention how awesome the MLB app on the iPhone is.  The MLB Advanced Media (MLBAM) group has done a great job over the past several years.  Since I’ve moved to the Bay area in 2005, I have been able to watch or listen to nearly any Red Sox game through my computer with MLB.tv (though I barely take advantage).   The limitation is you can’t watch in-market games (so if you are in the Bay area you can’t watch the Giants/Athletics) or nationally televised games.  But the quality is superb.  MLB was clearly ahead of the pack, but now Hulu has made the internet TV watching experience more mainstream.  This year, the service cost $79.95 for the season (you can sign up now for the remainder for $14.95).

What is extremely interesting is their iPhone app.  The app costs $9.99 (slightly steep, but worth it if you are a baseball fan), and has game tracking, video highlights, live audio, etc.  But if you are an MLB.tv subscriber, it lets you watch games live, on your phone.  And it works on the 3G network (which is huge), without much choppiness.  In fact, here’s an image of a Sox game via 3G:

MLB App on iPhone

Anyways, I thought I would mention it on my blog because I love showing it off.  It looks like they are running a promotion, so if you download the app, you can buy individual games for $.99 (without being an MLB.tv subscriber).  It’s definitely my favorite app on the iPhone, just wish I had time to use it more!

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Why Do We Need an Email Address AND a Phone Number?

There’s been a large movement online towards consolidating identity.  Single sign-on (SSO) online has been a goal for a long time, starting with Microsoft’s Passport and then the OpenID and Open Stack movement.  Facebook Connect, in its short life, has probably done a lot more to enhance the progress.  It’s not yet ubiquitous, but many sites support Facebook Connect to not only provide identity and authentication, but to let users interact with their friends through the site.  Google has a product as well, Friend Connect, which is a more open version (supports OpenID) though less popular flavor of the same thing.

What’s fascinating is how this movement is happening with the telephone as well, in a seemingly parallel track.  Convergence will happen sooner than we think.  I’m terrible at remembering numbers – but pretty soon we won’t need to.  That’s what makes Google owning GrandCentral (now Google Voice) fascinating – at some point, the phone number (at least the way we think of it today) will be superfluous.  The Palm Pre already connects to Facebook, Android phones to Google.  The phone number will essentially become the device ID.

This why owning the digital identity of the individual is so important to Facebook and Google.  At some point, reaching individuals via phone will be based entirely on a digital identifier, i.e. SSO will apply to phones, and our digital identity will be the conduit for communication.  It may be our email address (like it is with online payment), or our Facebook identity.  There are pros and cons of both, and clearly both companies want to be in the middle.  By being the broker of communication, they will become the telecom companies of the next generation.  A lot of this is obvious, but my hope is that it’s done in an open fashion.   I’m just looking forward to the day where all I will need is an online ID and that’s it.

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Short-Term Goals

Last week I attended an event here in the Valley with Aneesh Chopra, the CTO of the US.  Not too long ago, I was heavily involved in politics (worked on campaigns, etc), and technology was rarely talked about, so I was extremely curious about what he would have to say.  Turns out I learned a personal lesson as well.

As we all know, change can take forever in political organizations, as well as in large enterprises.  What struck me as refreshing from Chopra’s talk was the administration’s efforts to tackle short-term problems initially, with a broader vision in mind.  That way, at least some progress can be demonstrated.  The example he gave was that by September (90 days after they announced the idea), they would develop a new website that will allow immigrants to check their application status online.  While not fully satisfying his broader goal of immigration reform, it does represent a non-trivial first step to get there.

I took the lesson as something I should consider myself.  Oftentimes in our lives when we seek change, whether it’s personal or professional, we try to aim for the ultimate goal and get frustrated when we fail to achieve it quickly.  While I think we must have longer-term vision, I think having specific, short-term goals to get there is extremely helpful and helps us feel like we are making progress.

Anyways, I know this is off-topic, but I have been thinking about this recently, and trying to figure out different areas of my life where I need to define some short-term goals that will help me achieve my vision.

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US Government Already Pays More Than Other Countries’ Single-Payer Systems

I blogged about this before, but I thought it was relevant to cover again after reading Paul Krugman’s brief post and listening to all the controversy (fear) on a single-payer system (please see the definition if you are not familiar – essentially single-payer means the government becomes the insurer, i.e. it pays the health care professionals).  Lost in all the arguments is how the government is already picking up nearly half the cost of health care already (46%), more than what insurers pay (41%).  Sure this is substantially less than most other countries, but it’s still relevant as part of the conversation.

Take a look at the two graphs below (I’m taking the top 22 countries by population that spend at least $1,000 per capita on health expenditures, which excludes BRIC and developing countries).  The first one compares (as a percentage) where the money for health expenditures comes from – government, out-of-pocket, or private/insurance.  The US clearly has the largest percentage coming from private/insurers.

The second graph looks at raw expenditures per capita.  The US doubles nearly all other countries in spending, as we all know (this is slightly self-selected as I only chose countries with over $1,000 in spending, see my earlier post for a more complete picture).  Yet it’s clear that the US government spends nearly as much or more than other countries spend combined (government, out of pocket, and private/insurers).   Correlation does not mean causation, but clearly the intricacies of our current employee/insurance-based model adds significant overhead to the overall system.  But are there other inefficiencies in the system that lead to the high costs?

Opponents of single-payer argue that our quality of care will be poor if we move that way, but what is the evidence of that?  Our health care as currently setup is not the best in the world (perhaps it’s in the conversation).  But only two countries listed here have insurer’s paying over 15% (US insurers pay 41%).

My personal hope is that we slowly begin to move away from our overly complicated system and begin to adopt a system that resembles other countries’ (albeit better).  This won’t happen quickly- half the “stakeholders” (or special interests) in these negotiations would be severely hurt by reducing costs, as inefficiencies to us mean profit to them.  The Obama administration is making progress (I would rather we do it right slowly than rush into a poor solution) but we must all continue to educate ourselves, keep an open mind, and avoid the knee-jerk reactions from phrases that opponents throw out to impede potential improvements.

health_spending_percentage

Health Expenditure Split (by % overall)

Health Spending Overall

Health Expenditures Overall

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Amazon and Zappos Sitting In A Tree…But Is That Good For Us Consumers?

When Amazon announced its acquisition of Zappos yesterday, I was pretty excited.  Here were two of my favorite companies joining forces. I have become a huge advocate of Amazon (especially their Prime service) over the past couple years, as they continue to show innovation and reduce the pain of shopping (this doesn’t account for the Kindle and AWS, which I discuss here).  I’d say 90% of my online shopping goes through Amazon due to price/ease.

Zappos, on the other hand, is a more recent fad of mine.  I heard Tony Hsieh speak at TiEcon earlier this year, and it was the best keynote I can remember, especially given that I was able to stay awake (without coffee) on a Saturday morning with very little sleep.  And he was quite inspirational, though he didn’t talk just about Zappos or his background.  I actually bought a book on his recommendation – Happiness Hypothesis (which I will blog about sometime in the future), ironically on Amazon.

Their value prop is awesome (free unlimited shipping and returns) and their service is impeccable.  While they focused on shoes (competing with Amazon’s Endless.com), they had already expanded into apparel, and it was only a matter of time before they moved to other types of goods that Amazon offered.  I loved where the direction they were pushing the market in, and was hoping that I’d eventually be able to choose between Zappos and Amazon for that next gadget or toy.

The question I wonder is whether, as a consumer, is it good that these companies are now one and no longer competing.  As Hsieh colloquially put it in his letter (btw I like his sense of humor), this was less an “acquisition” and more like “Amazon and Zappos sitting in a tree…”  In my opinion, Zappos’ customer service cred kept Amazon honest, but now that they are “sitting in a tree” together, who is challenging them, and pushing even their vaunted reputation higher?  I’m sure there are smaller companies out there that are evolving, but to reach their scale it requires significant capital.  Perhaps Ebay can challenge them but given their CEO’s recent statement, it looks like they’re going to push their Paypal offering (which has a terrible customer service reputation, fair or not), which to me means they may be deshifting their focus against Amazon.

Anyways, I will leave you with the presentation Hsieh gave to TiEcon – it gets really interesting around slide 36 (though even the beginning is great):

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Why I gave up my Blackberry Bold (and Palm Pre) for the iPhone 3GS

I am probably not the typical phone user.  I rely on my device for a ton of things throughout the day and night, anywhere from email, maps, news, shopping, entertainment, and, of course calling people.  My Blackberry 8800 and then Bold served me well in all these functions – I used their integrated email, Google Maps, Viigo, Amazon App, the camera, UberTwitter, Facebook, and more, all at least once a day.  When the iPhone initially came out, I thought it was a cool toy, but nothing that could replace my daily needs.  Once the SDK was released, I started to grow a bit envious.  Cool apps were developed left and right.  I needed to buy an iPod Touch to help satisfy my gadget needs.

A couple things kept me excited about Blackberry – their App Store and OS5.  I thought here was a chance for Blackberry to demonstrate their full potential.  The Bold was a fairly powerful device when utilized to it’s max (see Google Maps, Vlingo, Amazon, Shazam apps), so it seemed like it could be somewhat competitive.  The problem is that Blackberry was originally built as a messaging device, targeted at enterprises, with lots of security built-in.  They did a good job of building a platform around it, but it wasn’t scalable.

Then the App Store came around – which tried to imitate Apple’s.  Soon after, OS5 pictures leaked out.  Here was a chance to even the playing field – and they didn’t come close.  The app store made installing apps easier (though you needed to know how to download the App Store app ironically), but OS5 looked just like 4.6, 4.2, etc, with some additional features.  They’ve tried to woo developers (see Blackberry Fund), but it hasn’t really worked.  The reason is not lack of devices- there are many more Blackberries in the market than iPhones.  It’s that from everything I hear and see, it’s not easy to develop on Blackberry.  From the poorly documented API, large number of models, different versions of OS’s, etc, it’s just tough to manage.  And it doesn’t seem to be getting better (BGR wrote a great piece on this).

The one advantage I always thought I’d have over the iPhone was phone service quality.  But once calls started dropping (quite an understatement), I decided to give the Palm Pre on Sprint a try.  Knowing I could return the device within 30 days, I went out and bought a Pre.  My quick review-  it’s great product but needs to mature (and it will, in time).  webOS was awesome – they did a great job with the “cards” and multi-tasking.  I really liked how the mail and notifications popped on the bottom.  I liked how most things worked, although at times it felt a bit too cute.  Problem came down to the keyboard.  I did not like the keys – felt way to plasticky.  And I especially did not like how it slid out.  Everytime I needed to do something I had to flip out the keyboard – I felt like I was going to drop it and it just slowed things down.  It actually made me crave a virtual keyboard.  That’s when I decided to get the iPhone 3GS.

I’ve had it a couple days now, and I can’t imagine going back.  It’s weird, because I was once a hard core Blackberry user (convinced friends and family to get one).  But now – I’m going the other way.  If you can get over the lack of a physical keyboard (which isn’t terrible unless you write a ton of emails) and the non-removable battery (which wasn’t much worse than my Bold, though I carried a backup), there’s no comparison.  And while I still have nostalgia for my Bold keyboard and its build quality (mine survived a beating), if you crave features and functionality, the iPhone is the way to go.  Sorry, Blackberry.

FYI – I am long Apple, and have been for almost 2 years.

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Health Care Expenditure by Country

There’s a lot of talk about health care proposals in Washington these days.  Personally, I have been having issues with my health insurance and health care provider getting on the same page – i.e. they’re making me pay for a routine visit that should be fully covered.  In my case, I have (great) insurance, and yet I’m forced to settle between the (at least) 4 parties involved: the doctor, the back office billing for the doctor, the insurer, and the network provider.  It’s crazy.

Anyways, many analysts bring up how we pay more per capita for health care – well here’s the data, courtesy of World Health Organization’s Statistical Information System (WHOSIS), an excellent resource.  I broke it down into a single chart, using the top 37 countries by population (over 30M) in 2006.  It’s crowded, but still readable I think.  Note, the right vertical axis is age and percentage, and PPP stands for purchasing power parity.

Health Expenditure, by Country

The results are fascinating.  We can easily gather that the US spends over $3,000 more than any other country on health, per capita.  Yet the life expectancy and healthy life expectancy are on par and often lower than the other top countries.  Makes me wonder where all our additional money is going.  Actually, I know that answer – it’s in the administration, e.g. see my problem above (and this doesn’t account for lost productivity at work for patients trying to figure out the system).

The thing I learned, that I never realized before, was that for countries where health expenditures are at least $500 per capita, the government in the US contributes the least (as a percentage), by a significant margin.  That means that private expenditure is huge, i.e. we have placed a larger burden on businesses to cover health care than comparable countries.  The fact that out-of-pocket expenditure makes up a lower percentage of private spending in the US is most likely due to the high contributions by the private sector overall.

The question is this, if the government contributed more to health care and we asked individuals to pay slightly more out-of-pocket, would we be able to bring down the overall health costs?   Keep in mind that the US government already spends more per capita than any other government listed here.  There’s no easy answer.

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Deficit Should Not Impact Health Care

Last week the NYTimes released some very interesting data (methodology) about how we went from an $846 billion surplus when Clinton left office in 2001 to a $1.2 trillion deficit currently estimated for this year (via Freakonomics and Matthew Yglesias).  That’s a $2 trillion swing in yearly spending – in just over 8 years.  It’s amazing how fast things can change.  Check out the timeline:

NYTimes - Leonhardt

NYTimes - Leonhardt

Taking Yglesias’ idea for a pie chart, but breaking it down with percentages:

deficit-pie

The data helps put some of the recent programs in perspective, as well as give some context in regards to cost figures related to the recent health care proposals (estimated at $1 trillion over 10 years, or $100 billion per year).  $100 billion is obviously significant, but I would argue that the relative importance of health care reform is greater compared to the overall budget deficit (especially the Bush tax cut).  Either way, the finger-pointing should stop from the apparently freshly minted deficit-hawks among Republicans, as this deficit has everyone’s fingerprints on it.  If the federal government can continue to work towards fixing the economy and ending the war in Iraq, we may find ourselves with a lot more money that would pale in comparision to savings generated by skimping on health care.

UPDATE: According to the Congressional Budget Office, there would be a net decrease of 16 million uninsured people with this plan:

“Once the proposal was fully implemented, about 39 million individuals would obtain coverage through the new insurance exchanges,” it said. “At the same time, the number of people who had coverage through an employer would decline by about 15 million . . . and coverage from other sources would fall by about 8 million.

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Cell Phone Contract Termination

I don’t like cell phone contracts.  But maybe I should.  I recently bought a Blackberry Bold on AT&T and signed a two year contract.  Turns out that AT&T’s 3G network (as most AT&T subscribers can tell you) is beyond atrocious.  I should have returned the phone within 30 days, but I didn’t.  Now I’m in a quandary with no recourse, or so I thought.

The early termination fees (ETF) are there to inhibit switching, and they work well.  However, the contracts can actually work in your favor.  Most phones are subsidized around $100-$200 if you sign the contract.  Check out the below table, and you’ll find that over time, the ETFs become lower than the subsidized amount – i.e. it behooves you to buy a phone on contract as long as you don’t cancel within a couple months (depending on the carrier).   There are caveats (activation fees are meant to even it out, though these are sometimes negotiable), but at least we have the flexibility.

Ultimately, I still believe that cell phone service would be vastly improved if 1) we got rid of contracts altogether and 2) they shared a similar technology platform.  The carrier technology would then be a commodity (much to their chagrin) and service + cost would win customers (instead of devices, which is where the iPhone has done an extreme disservice to service quality-conscious customers,  as we have shown our buying choice can be based entirely on phones).

Problem is CDMA and GSM are both prevalent, however the evolution to LTE will help even the field (whenever that happens).  Contracts create (illusory or not) a feeling of stickiness.  If a carrier truly felt that they were good enough, they would allow customers to change whenever without ETFs.   Thing is, if contracts were eliminated, phones would be more expensive (though one could argue the market would be more efficient since platform barriers would be eliminated).  However, monthly plans would decrease, assuming that carriers currently make up subsidies over the life of the contract.  It’s an interesting conundrum.

Anyways, since I’m very seriously considering changing networks, I decided to look up all the return policies and ETFs, as I feel this is extremely relevant to what network I do end up on next.

Return Policy

Early Termination Fee (ETF)

AT&T

30 day

$175 minus $5 for each month on contract

Verizon

30 day

$175 minus $5 for each month on contract

T Mobile

14 day *

180 days + remaining on contract: $200 **
91-180 days remaining: $100
31-91 days remaining: $50
Less than 31 days: Lesser of monthly or $50

Sprint

30 day

$200 minus $10 each month beginning month 5 ***

* Another page on their website says 20 days. Phones activated in CA have 30 days.

** Only for contracts on or after June 28, 2008. No idea what is before that date.

*** Only for contracts after Nov 2, 2008. All contracts signed before subject to full amount.

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